At Banner, we want all of our prospects to have a superior customer experience when they visit any of our communities. To assess the presentation our of leasing and office staff, we hire secret shoppers to shop our communities frequently to gauge the experience that our prospects are receiving. Here are some of our amazing shops from 2018 and all of the wonderful comments our shoppers are saying our about our leasing associates.

Parkside at South Tryon – Charlotte, North Carolina: Parkside at South Tryon received a total score of 93.5% and a benchmark score of 100% on their January 2018 shop. The shopper for Parkside said the leasing associate was warm, polite, and professional…did an excellent and informative presentation…did an excellent telephone presentation… highlighted all I said was important…presented property and location in positive light…my overall impression of the leasing associate was a positive one…I would have leased at Parkside at South Tryon based on the leasing associate’s presentation.

Enclave at Winghaven – O’Fallon, Missouri: Enclave at Winghaven received a total score of 91.5% and a benchmark score of 90% on their January 2018 shop. The shopper said the leasing consultant at The Enclave was very nice and personable…was interested and made me feel welcome…did a good presentation…made one feel valued…was really able to sell what the community had to offer…I would have leased at The Enclave at Winghaven based on the leasing consultant’s presentation.

Park 44 Apartments – St. Louis, Missouri: Park 44 Apartments received a total score of 95.5% and a benchmark score of 90% on their February 2018 shop. The shopper said the leasing consultant was friendly and gave a positive first impression…was very enthusiastic and excited about the community…was thorough and detailed in showing me everything about the community…made me feel like she wanted me to live there…based on the leasing associate’s presentation I would have leased at Park 44.

The Lincoln Apartments – Raleigh, North Carolina: The Lincoln received a total score of 91.5% and a benchmark score of 90% on their February 2018 shop. The shopper said the leasing associate was so friendly and made me feel welcomed… was very excited I was there to join their community…was so friendly and welcoming…knowledgeable of the community and inviting …I was impressed…did an overall amazing job…I definitely would have leased at The Lincoln based on the leasing associate’s attitude and presentation.

Stonewood Village Apartments – Madison, Wisconsin: Stonewood Village Apartments received a total score of 98% and a benchmark score of 100% on their April 2018 shop. The shopper said the leasing associate was knowledgeable, professional and sincere…made me feel comfortable and welcome…was very friendly and outgoing…really wanted to help me find a home…I would have leased at Stonewood Village based on the leasing associate’s presentation.

Tradition at Stonewater – Cary, North Carolina: Tradition at Stonewater received a total score of 97% and a benchmark score of 100% on their April 2018 shop. The shopper said the leasing consultant was friendly and knowledgeable…genuinely cared about my needs…seemed personally interested in me living there…went above and beyond to assist my needs…was kind and convincing…always naturally closing…entire visit was enjoyable and pleasant…I absolutely would have leased at Tradition at Stonewater based on the leasing consultants presentation.

The Greenway at Carol Stream – Carol Stream, Illinois: The Greenway at Carol Stream received a total score of 94.5% and a benchmark score of 100% on their April 2018 shop. The shopper said the leasing associate was very upbeat and down to earth…can tell property is managed well…was welcoming and precise…had so much knowledge and great ideas…had a great personality…did a great job being professional…was in tune with my needs…the staff was amazing…based on my experience with the leasing associate, I would have definitely rented at The Greenway at Carol Stream.

The Wellington at Willow Bend – Plano, Texas: The Wellington at Willow Bend received a total score of 94% and a benchmark score of 100% on their April 2018 shop. The shopper said the leasing consultant was delightful both on the phone and throughout the onsite visit…was personable and full of energy…showed a genuine interest in my needs…took the time to really find the perfect apartment for me…made a very positive impression…my visit was a pleasant experience… I would have leased at The Wellington at Willow Bend based on the leasing consultant’s presentation.

The Lincoln Apartments – Raleigh, North Carolina: The Lincoln Apartments received a total score of 93.5% and a benchmark score of 100% on their April 2018 shop. The shopper said the leasing consultant had a friendly attitude…was energetic and knowledgeable…was professional, informative and welcoming…was conversational and attentive to my preferences…I would have leased from the leasing consultant at The Lincoln based on the presentation.

Autumn Ridge Apartments – Carol Stream, Illinois: Autumn Ridge Apartments received a total score of 93% and a benchmark score of 100% in their April 2018 shop. The shopper said the leasing associate was great to interact with…great personality…was sassy and made the experience fun…was very knowledgeable of the property and area…presentation was great…based on the personality and presentation of the leasing associate, I would have leased at Autumn Ridge Apartments.

Glen Hills Apartments – Glendale, Wisconsin: Glen Hills Apartments received a total score of 97.5% and a benchmark score of 90% on their April 2018 shop. The shopper said the leasing associate was enthusiastic and very professional…had a comforting personality…was descriptive and helpful…I was thoroughly impressed with the tour… I would have leased at Glen Hills based on the leasing associate’s presentation and personality.

Emerald Pointe Apartments – Vernon Hills, Illinois: Emerald Pointe Apartments received a total score of 94% and a benchmark score of 100% on their May 2018 shop. The shopper said the leasing consultant was professional and friendly throughout the visit…was very enthusiastic…showed genuine interest in helping me…created a good visual and sold the features…overall attitude and impression was positive…based on the leasing consultants presentation, I would have leased at Emerald Pointe that day.

Fountain Square Senior Apartments – Waukegan, Illinois: Fountain Square Senior Apartments received a total score of 93.5% and a benchmark score of 100% on their May 2018 shop. The shopper said the leasing associate made me feel welcomed to the community…was professional and enthusiastic…paid special attention to my needs…sold all the features and made me feel at home…the staff was excellent…did a complete and knowledgeable presentation…I would have leased at Fountain Square based on the leasing associate’s presentation.

Parkside at South Tryon – Charlotte, North Caroline: Parkside at South Tryon received a total score of 92% and a benchmark score of 100% on their May 2019 shop. The shopper said the leasing consultant was professional and friendly…confidently tailored the presentation around my needs…was conversational and knowledgeable…made a positive impression…appeared genuinely interested in helping me…based on the presentation provided by the leasing consultant, I would have leased at Parkside at South Tryon.

The Greenway at Carol Steam – Carol Stream, Illinois: The Greenway at Carol Stream received a total score of 94.5% and a benchmark score of 100% on their June 2018 shop. The shopper said the leasing consultant was friendly and helpful…made me feel comfortable…had complete knowledge of the product…cared to help me find my new home…was enthusiastic…made the telephone and onsite experience comfortable…yes, I would have leased at The Greenway at Carol Stream based on the leasing consultant’s presentation.

Riachi at One21 Apartments – Plano, Texas: Riachi at One21 received a total score of 93% and a benchmark score of 100% on their June 2018 shop. The shopper said the leasing consultant was kind and knew a lot about the community…really believed in what she was selling…really good listener…summarized what I wanted and liked…was detailed and had a good attitude…I really enjoyed my visit…I would have leased at Riachi at One21 based on the leasing consultant’s presentation.

Rosewood Apartments – Round Lake, Illinois: Rosewood Apartments received a total score of 90.5% and a benchmark score of 100% on their June 2018 shop. The shopper said the leasing associate was pleasant and welcoming…really learned my needs…was interested in helping me find the right apartment…was very enthusiastic and confident...was professional and portrayed a sense of caring… presentation was very thorough and detailed…I would have leased at Rosewood Apartments based on the presentation of the leasing associate.

Enclave at Winghaven Apartments – O’Fallon, Missouri: Enclave at Winghaven received a total score of 95% and a benchmark score of 100% on their June 2018 shop. The shopper said the leasing consultant was fun and enthusiastic…exhibited pride and confidence in the community…showed great warmth…exhibited strong knowledge of community…gave an excellent impression…I felt I would be taken care of…I would have leased at Enclave at Winghaven based on the leasing consultant’s presentation.

Glen Hills Apartments – Glendale, Wisconsin: Glen Hills Apartments received a total score of 92.5% and a benchmark score of 90% on their June 2018 shop. The shopper said the leasing associate was very detailed and personable…was great at being conversational…created an inviting atmosphere…appreciated the detail of the presentation…explained so many wonderful things they offer…level of customer service was extraordinary…based on the leasing associate’s presentation, I would have leased at Glen Hills Apartments.

Stonewood Village Apartments – Madison, Wisconsin: Stonewood Village Apartments received a total score of 92% and a benchmark score of 90% on their June 2018 shop. The shopper said the leasing associate was very upbeat and positive…was knowledgeable and had great ability to build rapport…did a great job with her presentation…was eager to help me find a home…really loves her job…the leasing associate and the visit was great…I absolutely would have leased at Stonewood Village based on the leasing associate’s presentation.

Autumn Ridge Apartments – Carol Stream, Illinois: Autumn Ridge Apartments received a total score of 97% and a benchmark score of 100% on their July 2018 shop. The shopper said leasing associate was very positive and enthusiastic…was very professional yet friendly…had infectious high energy…really listened to me…presented the community in a positive light…I wanted to live in the community…I would have leased at Autumn Ridge based on the presentation of the leasing associate.

Whisper Hollow Apartments – Maryland Heights, Missouri: Whisper Hollow Apartments received a total score of 95.5% and a benchmark score of 100% on their July 2018 shop. The shopper said the leasing consultant was upbeat and positive…was personable and friendly…appeared interested in helping me…provided a knowledgeable and detailed tour…made a positive impression…I was impressed…based on the leasing consultant’s presentation, I would have leased at Whisper Hollow Apartments.

The Greenway at Carol Stream – Carol Stream, Illinois: The Greenway at Carol Stream received a total score of 92% and a benchmark score of 100% on their July 2018 shop. The shopper said the leasing associate was welcoming and personable…was prepared and very friendly…was very descriptive…was good at showing the community…highlighted what was important to me…was easy to talk to and engaging…I would have leased at The Greenway at Carol Stream based on the leasing associate’s presentation.

Summermill at Falls River – Raleigh, North Carolina: Summermill at Falls River received a total score of 90% and a benchmark score of 100% on their July 2018 shop. The shopper said the leasing consultant was warm and welcoming…professional and knowledgeable…sincere in her interactions…projected graceful good manners…was in control of the tour…did an very effective and pleasant job…displayed good active listening…I would have leased at Summermill at Falls River based on the leasing consultant’s presentation.

Stonewood Village Apartments – Madison, Wisconsin: Stonewood Village Apartments received a total score of 91% and a benchmark score of 90% on their July 2018 shop. The shopper said the leasing consultant was fun, professional and easy going…was professional and enthusiastic…was knowledgeable and listen very well…was very welcoming and warm…I really enjoy the visit…I would have definitely leased at Stonewood Village based on the presentation of the leasing consultant.

Whisper Hollow Apartments – Maryland Heights, Missouri: Whisper Hollow Apartments received a total score of 98% and a benchmark score of 100% on their August 2018 shop. The shopper said the leasing consultant had a friendly and professional attitude…had an upbeat and outgoing personality…had excellent communication skills…was detailed oriented…displayed an enthusiastic and welcoming attitude…was excellent at identifying my needs…was confident and created a good rapport…did an excellent job presenting the community…I would have leased and recommend others to Whisper Hollow based on the leasing consultant’s presentation.

Enclave at Winghaven – O’Fallon, Missouri: Enclave at Winghaven received a total score of 95% and a benchmark score of 100% on their August 2018 shop. The shopper said the leasing associate was very friendly and warm…was very engaged with me… informative and knowledgeable about the community…very sincere and friendly…demonstrated the community well…the visit was excellent…I would have rented at Enclave at Winghaven because of the demonstration of the leasing associate.

Glen Hills Apartments – Glendale, Wisconsin: Glen Hills Apartments received a total score of 91.5% and a benchmark score of 90% on their August 2018 shop. The shopper said the leasing associate’s was very friendly and professional…presented service with a smile…made me feel very welcoming…felt I could really trust her…controlled the tour and asked questions to get to know me better…sold all of the benefits of living there…great at connecting with the client…I would have leased at Glen Hills based on the leasing associate’s presentation.

The Greenway at Carol Stream – Carol Stream, Illinois: The Greenway at Carol Stream received a total score of 97% and a benchmark score of 100% on their September 2018 shop. The shopper said the leasing associate was friendly and enthusiastic…sold the community with great energy…was warm, sincere and personable…helped me visualize my lifestyle there…continually built rapport…was very informative…sold the advantages of living there…base on the leasing associate’s presentation, I would have leased at The Greenway at Carol Stream.

Whisper Hollow Apartments – Maryland Heights, Missouri: Whisper Hollow Apartments received a total score of 92.5% and a benchmark score of 100% on their September 2018 shop. The shopper said the leasing consultant was friendly and willing to help…was engaged and glad to answer all of my questions…was interesting and provided great details…had a nice, positive attitude throughout…the demonstration was great…I would have leased at Whisper Hollow Apartments based on the leasing consultant’s presentation.

Tradition at Stonewater Apartments – Cary, North Carolina: Tradition at Stonewater received a total score of 98% and a benchmark score of 100% on their October 2018 shop. The shopper said the leasing consultant was very nice and friendly…made me feel very comfortable…was professional and made me feel very comfortable…she did a great job selling the staff, the community and the surrounding area…was very nice and willing to assist…made it seem like a nice place to live…I would have leased at Tradition at Stonewater based on the leasing consultant’s presentation.

Summermill at Falls River – Raleigh, North Carolina: Summermill at Falls River received a total score of 96% and a benchmark score of 100% on their October 2018 shop. The shopper said the leasing consultant was very professional and friendly…was enthusiastic and knowledgeable of the community…made me feel very welcome and comfortable…did a great job selling the community…based on the customer service of the leasing consultant, I would have leased at Summermill at Falls River.

The Lincoln Apartments – Raleigh, North Carolina: The Lincoln Apartments received a total score of 99% and a benchmark score of 100% on their November 2018 shop. The shopper said the leasing associate was personable, professional and had great sales techniques…had a great attitude…I was impressed with her style…was very welcoming…was thorough and detailed…created rapport easily…didn’t rush me and asked questions to get to know me…I would have leased at The Lincoln based on the presentation of the leasing associate.

Audere Apartments – Phoenix, Arizona: Audere Apartments received a total score of 92.5% and a benchmark score of 100% on their November 2018 shop. The shopper said the leasing associate had a nice personality and was outgoing…was knowledgeable of the community and tailored everything to my specifications…was thorough in her presentation…was very good at closing…was welcoming…made me feel as if I already lived there…I would have leased at Audere Apartments based on the presentation of the leasing associate.

Whisper Hollow Apartments – Maryland Heights, Missouri: Whisper Hollow Apartments received a total score of 91% and a benchmark score of 100% on their November 2018 shop. The shopper said the leasing associate was warm and very positive…built rapport and really got to know me…was conversational and personalized the tour to my needs…created a sense of community…made it feel like home…did an excellent job selling the community…was engaging and enthusiastic…I would have leased at Whisper Hollow based on the presentation of the leasing associate.

Westview Apartments – St. Joseph, Michigan: Westview Apartments received a total score of 90.5% and a benchmark score of 100% on their November 2018 shop. The shopper said the leasing associate was a true professional…was methodical in every aspect of our interaction…was enthusiastic and creative…was informative and thorough…did a great job presenting the community…my overall experience was a positive one…I would have leased that day at Westview Apartments based on the presentation of the leasing associate.

Summermill at Falls River Apartments – Raleigh, North Carolina: Summermill at Falls River received a total score of 97.5% and a benchmark score of 90% on their November 2018 shop. The shopper said the leasing consultant was very pleasant and helpful…extremely professional, engaging and knowledgeable…had a warm and inviting demeanor…did a great job highlighting the benefits of the community…asked good questions to ascertain my needs…based on the presentation of the leasing consultant, I would have leased at Summermill at Falls River.