One of Banner's Core Values is Dedication. We are dedicated to the development of our team members. We participate in a shop program to ensure that we provide the best customer service to all residents and prospects. Here are our recent results:

Emerald Pointe Apartments – Vernon Hills, Illinois: Emerald Pointe Apartments received a perfect 100% total and benchmark scores on their November 2017 shop. The shopper said the leasing associate was pleasant and eager to help…was very thorough and informative…seemed interested in having me live there…was very friendly and genuinely cared about their residents…I would have leased at Emerald Pointe based on the leasing associate’s presentation and it would be a nice place to live! Wonderful job!

Park 44 Apartments – St. Louis, Missouri: Park 44 Apartments also received a perfect 100% total and benchmark scores on their November 2017 shop. The shopper said the leasing associate was awesome…had a bubbly personality and was more than eager to help…was informative on everything...had a great attitude and was a joy to work with…I loved the property and didn’t want to leave…Yes, I would have leased, as the leasing associate was amazing! Fabulous job!

The Wellington at Willow Bend – Plano, Texas: The Wellington at Willow Bend received a 100% benchmark score and 97.5% total score in their November 2017 shop. The shopper said the leasing consultant was very courteous and polite…was very personable and professional…took the time to find out exactly what I wanted…the enthusiasm got me excited about living at the property…demonstrated all of the benefits…she did a great job of closing…yes, I would have leased based on the leasing consultant’s presentation!

Glen Hills Apartments – Glendale, Wisconsin: Glen Hills Apartments received a 100% benchmark score and 97% total score in their October 2017 shop. The shopper said the leasing consultant was very friendly and courteous…was thorough and professional…had great customer focus, very impressive…seemed genuine and interested in help find the right apartment…was conversational and polite…asked questions to get to know my needs…gave a thorough demonstration….I would have leased at Glen Hills based on the leasing consultants presentation!

Summermill at Falls River – Raleigh, North Carolina: Summermill at Falls River received a 100% benchmark score and 95% total score in their September 2017 shop. The shopper said the leasing associate was very professional and pleasant…was knowledgeable and very helpful…was warm, outgoing and inviting…made me want to be a part of the community…conveyed confidence in what the community could offer me…based on the leasing associate’s presentation, I would have leased at Summermill at Fall River!

Stonewood Village Apartments – Madison, Wisconsin: Stonewood Village Apartments received a benchmark score of 100% and a total score of 94.5% on their October 2017 shop. The shopper said the leasing associate was very bubbly and upbeat…was bursting with energy and eager to assist…was kind and helpful from beginning to end…felt fully informed…answered my questions confidently and quickly…gave a personalized and helpful presentation…I would have leased based on the leasing associate’s presentation!

Enclave at Winghaven – O’Fallon, Missouri: Enclave at Winghaven received a benchmark score of 100% and a total score of 92.5% on their November 2017 shop. The shopper said the leasing consultant was professional, personable, and outgoing…spoke confidently and quickly…presented the apartment fully with enthusiasm…. made me believe that I would love living there…was so welcoming and informative…based on the entire presentation by the leasing consultant, I would have leased at Enclave at Winghaven!

Riachi at One21 – Plano, Texas: Riachi at One21 received a 100% benchmark score and 90.5% total score in their September 2017 shop! The shopper said the leasing consultant was amazing…full of energy and life…was engaging throughout the entire tour… had a very personable attitude...had genuine focus on me the entire time…loved her bubbly attitude… had great eye contact …her spirit attracted others…was very detailed and knowledgeable…made me envision living there…had a approachable personality that gave me a sense of assurance…I would have leased at Riachi at One21 based on the leasing consultant’s presentation!

Ansley Falls Apartment Homes – Charlotte, North Carolina: Ansley Falls received a 90% benchmark score and 97.5% total score on their July 2017 shop. The shopper said the leasing associate created a positive first impression…smiled and provided eye contact the entire time…was detailed and helpful…gave very valuable information…was engaging and was very persuasive…very knowledgeable and relatable…made me feel like top priority…yes, I would have leased at Ansley Falls based on the leasing associate’s presentation!

Tradition at Stonewater – Cary, North Carolina: Tradition at Stonewater received a benchmark score of 90% and a total score of 94.5% in their July 2017 shop. The shopper said the leasing consultant was very friendly and professional…was warm and inviting in her approach…demonstrated a strong willingness to help…emphasized the wonderful amenities…was helpful and knowledgeable…made sure all of my needs were met…was personable…made me feel comfortable and relaxed…based on the leasing consultant’s personality, I would have leased at Tradition at Stonewater!

Parkside at South Tryon – Charlotte, North Carolina: Parkside at South Tryon received a benchmark score of 90% and a total score of 94.5% on their November 2017 shop. The shopper said the leasing consultant had a nice attitude…was very welcoming and inviting…payed attention to every detail…had a conversational approach and easily created rapport…very professional and fulfilled all of my needs…she was great…I would have leased at Parkside at South Tryon based on the leasing consultant’s presentation!

Residences at Fountain Square Senior Apartments– Waukegan, Illinois: Residences at Fountain Square received a benchmark score of 90% and a total score of 93% in their September 2017 shop. The shopper said the leasing associate was positive and enthusiastic throughout the visit…had great pride in the community and it showed…was polite and helpful with the residents…was welcoming and eager to help my grandmother…attitude conveyed concern and well-being for the residents…based on the leasing associate’s presentation, I would have leased at Residences at Fountain Square!